tag:smarthoster.statuspage.io,2005:/historyAlpha, Master, WHM Reseller hosting - SmartHoster.UK Status - Incident History2022-11-09T05:34:25ZAlpha, Master, WHM Reseller hosting - SmartHoster.UKtag:smarthoster.statuspage.io,2005:Incident/59851742021-01-08T18:09:33Z2021-01-09T17:53:33ZThis is an example incident<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>